Submit a repair request via the Surface Management Portal or Hardware Support Portal, as described on this page. Your product may also be eligible for out-of-warranty service for a fee. For instructions on how to submit a parts request, see Customer self-serve repair. Self-repair 1 devices using replaceable components available for purchase from Authorized Device Resellers. Recommended service options for out-of-warranty devicesįor devices that are no longer covered by Microsoft’s Limited Warranty 3 or Protection Plan, Microsoft offers several options for service or repair. If you need to repair a personal (non-commercial) device, sign into your account at /devices, choose the device that needs service, and then select Start order. Or if you want to service devices yourself with self-serve replaceable components, see Customer self-serve repair. If you need to service a device covered by Microsoft's Limited Hardware Warranty 3 or a Microsoft Protection Plan, we recommend commercial customers open service requests via a self-serve portal.
Recommended service options for in-warranty devices
For added peace of mind, Microsoft Protection Plans 2 offer extended coverage and services that help you with every stage of support you might need for your Surface devices, from deployment to replacement. If your Surface stops working, you can take advantage of new options to service, repair, or replace components on your device.Įvery commercial device comes with a minimum 1-year Microsoft Limited Hardware warranty. With the purchase of a new commercial Surface for Business device, you can maximize your investment with services and repair 1 options. Most newer Surface devices are designed to facilitate the repair or replacement of primary components like the solid-state drive (SSD), keyboard, or display.
0 kommentar(er)
